Terms and conditions (“Terms”) provided at https:// www.mednxt.com/terms
The Disclaimer available at https:// www.mednxt.com/disclaimer (“Disclaimer”)
At the outset it has been mentioned that this Service is not an Emergency Medical Service. The content of this website is meant for generalized use only. The contents of this website are not meant for use by patients for self treatment or self medication.
Web based health initiatives of Govt. of India aim at providing timely, cost effective, efficient and economical healthcare services the people of this country. Web based health policy is particularly relevant for masses that have limited or no access to healthcare services in India. To be a part of this great initiative www.mednxt.com is primarily conceived or conceptualized as a web based health information / informatics services to provide and arrange data/information and other user friendly related services as described in the paragraph SERVICES PROVIDED BY MEDNXT WEBSITE AND MEDNXT mobile application (“APPS”) mentioned below concerning Medical Services and remove the unwarranted impediments and opacity or bottlenecks and delay or lack of transparency of information and other maladies which effects the seamlessness of the relation between the Patients and the Practitioners and other Medical Services Facility /Care providers. This is achieved by arranging and organizing the data and information and making those available as per demand and need of the user across the Indian society.
The terms MedNxt Medical eServices Pvt. Ltd include “MMeS”, “MMES” ," Mednxt.com" and "www.mednxt.com" . These terms are used interchangeably.
The term “apps” includes “mobile apps/applications”, “Mednxt apps”, “Mednxt application” and “Mednxt mobile application”. These terms are used interchangeably.
The term “Practitioner” includes “Medical Consultants”, “Consultants", “Doctors”, “medical practitioners”, etc. These terms are used interchangeably
The term “MSP” includes “Healthcare service providers”, “Medical service Providers”, "Medical care providers” etc and the term shall also include related associates of the healthcare providers who work in the same Practice. It also includes Hospitals, Nursing homes, Diagnostic centres, pharmacies, chemists, druggists, surgical suppliers, medical consumables suppliers, medical equipment suppliers, any kind of medical and health care units, companies or organizations or authorized individuals like Health Care Activists, Counselors dedicated in medical and medical related research activities. These terms are used interchangeably.
The term “Patient” includes clientele of the healthcare providers “Patients”, which term shall also include general public who search for doctors, specialists, nearby Nursing Homes, Diagnostic Centers, Pharmacies, Chemist and Druggists. "You” , “It”, “He”, ”She” , "Family members", "Associates", " Friends" and "individual". These terms are used interchangeably.
The term “User” includes “Practitioners”, MSP”, “Patients” as described has been above. These terms are used interchangeably.
The term “Website” includes "Mednxt", “internet resource “and “mednxt.com” along with its mobile application. These terms are used interchangeably.
The term “Content” includes all written text, all graphics displayed, pictures, images, data or information and any other material which is contained in the Mednxt Website or its related applications apart from those provided by external sources or third party service providers including all vendors and partners of Mednxt. These terms are used interchangeably.
The term “Software” includes the “Mednxt software” including its different types and its various versions, subsequent editions, add-ons, any ancillary and/or allied or related products including apps developed or services provided or rendered by mednxt inclusive of all files and images, pictures published in the website or any output generated by the mednxt software and the related information and data. These terms are used interchangeably.
The term Medical Advice includes "Medical Consultation", "Medical Advice", "Consultation", "Advice", "Diagnosis", "Test", etc. These terms are used interchangeably.
The term “SAAS” means and includes the terminology "software as a service".
MedNxt Medical eServices Pvt. Ltd having its Registered Office at 5, Arya Vidyalaya Road, Kolkata-700078 and having communication address at 24 Arya Vidyalaya Road Calcutta 700078 is the absolute and the exclusive and sole owner, author and publisher of “Mednxt.com" website including its related mobile application. Mednxt.com is a web based service to provide the health and medical service for the digital era to come. It intends to keep its users abreast of the related information as regards medical services available at their disposal and to protect them from the problems often faced from lack of relevant information and data at a given point of time.
At the outset it is mentioned that this Service is not an Emergency Medical Service. The content of Mednxt website along with its application is meant for general purpose use only. The contents of this website are not meant for use by patients for self treatment or self medication.
This Site is not a substitute to any kind of professional Medical Advice, Diagnosis and Prescriptions but a mere Informative Service oriented platform utilizing the SAAS model of rendering the services.
The contents of mednxt.com along with its apps are for information oriented purposes only. The Content is never intended under any circumstances to be a substitute for any kind of professional medical advice, diagnosis and treatment. Always seek the advice and physical diagnosis of your physician or other qualified health service or health care provider with any questions you might be having regarding a medical condition. You should never try to ignore any professional medical advice or delay in availing such advice as because you have read or referred to something that is mentioned in the Mednxt Site. If someone raises or espouses this cause or by any means aggrieved by following the suggestions offered by this site is at his or her own discretion and MMES absolves itself from all its the liabilities in case of such contingencies and exigencies whatsoever. Physical visit for consultations with Practitioners or medical service /care provider has no substitute or alternatives or comparable services.
If you feel you have a medical emergency, please contact a Practitioner or local emergency services immediately. Mednxt does not recommend or endorse any specific medical test, medical products, Practitioners, MSP, procedures, opinions, or other data or information that may be mentioned on the Site. If you rely on any data or information provided by Mednxt, Mednxt employees, others displayed in the site at the request or by the specific invitation of Mednxt, or provided by the other visitors or guests to the Site will be done at your own risk only. Exercising your personal discretion in this regard is mandatory.
The Site may contain health or medical related materials which might be sexually explicit or obscene in nature to someone. If you feel these materials to be offensive, you are advised not to use this site and immediately refrain from accessing this website from the very moment of disliking the Mednxt Website or related apps by you.
MMES owns and operates the services provided through the Website applications including but not limited to those of the brand names :
MMES provides its services applying the SaaS model. Hosting of user related data and information will be done as provided by the users without checking the authenticity, veracity and accuracy of the information provided by them. However in certain cases where it is legally mandatory such checking and authenticating and validating will be done as per the laws of the country.
Type of information collected from the Website guests, visitors and the End users, including SPI or sensitive personal data or information;
The objective, means, purpose and modes of usage of such information collected
The mode of disclosure and information and data transfer and share
The parties to whom such disclosure of information and data, share and or transfer is applicable
“Personal information” the way it is defined by the SPI Rules means that “ any information that is related to a natural person, which is either directly or indirectly or in combination with other information available or likely to be available with a body corporate or an organization is capable of identifying the person to whom it belongs. “
The SPI Rules define the nature what is sensitive personal data or information for an individual in relation to his personal information which relates to his:
Financial status or information
Orientation with regards to sex of an individual
Medical records related medical history
Physical, physiological and psychological conditions
Personal information received by a corporate entity under a legally valid contract or otherwise
Visitor details as provided at the time of registration or thereafter
Call data records
At the time of registration certain necessary information and details needs to be submitted for the creation of the user account on this website, which might include SENSITIVE PERSONAL DATA as defined in the statute.
MMES refrains from knowingly collecting the personal data from children or persons who are yet to attain majority by age under the laws of the country.
Personally identifiable information of the patients are those information and data which they voluntarily choose to provide to the Website to describe/identify themselves for the usage of their account and services provided therein.
MMES takes care of any discrepancies, disputes and/or grievances of Users with respect to processing of information in a phased and time bound manner. To avail this facility all such users may send their grievances by sending an email to firstname.lastname@example.org.
Any submission of information to MMeS prior to reading the privacy statements with which the user do not agree in any manner to which such information is collected, stored or used, then the user has the right to access, modify and/or delete all information provided by him to MMeS and which is stored by MMeS by using options provided on the Website. In addition, any Patients may request and enquire from MMES by sending an email to email@example.com whether MMeS is keeping personal data about him/her, and every Patient can also request MMES to delete and destroy all such information relating to him/her only in possession with MMES with regards to such requesting user.
All users are the sole and exclusive custodian of their own data provided to the site or to the apps and has custodial responsibility for any action related with such data or information provided by him/her/it.
Users have the right to access, edit, modify, correct, revise, and/or eliminate the data about him/her/it at any given point of time which has been collected keeping in mind consciously and/or in pursuance to his/her/its decision to become a User. If any User updates any of his/her/its information, MMeS may keep a copy of the information which User originally provided to MMES in its archives for usage as documented herein. MMES takes User’s rights seriously and encourages the Users to use them if the User deems this to be fit appropriate and relevant. User may exercise these rights by sending e-mails to MMeS at firstname.lastname@example.org.
However such data or information edit, modification, correction, revision shall not be applicable or allowed if the prevailing regulations and statutes of the country does not permit to do so. For example doctor registration number, issuing authority and date of issue cannot be accessed for any kind of modification or deletion once entered in the system.
Always sufficient and reasonable discretion and cautious approach should be adopted at the time of providing information about the user himself/herself/itself and / or their family members or their associated or their employees for using any of the services provided by Mednxt. MMeS does not control or endorse the content, messages or information found in any Services and, therefore, MMeS specifically and emphatically disclaims and disowns any liability with regard to the Services and any action resulting from your participation in any Services, and “Users’ agree to waive any claims against MMeS relating to the same, and to the extent such waiver may be ineffective, and “Users “ agree to release any claims against MMeS relating to same. It is emphatically and expressly reiterated when a “User” visits Mednxt.com and read its contents and disclaimer and terms and conditions etc he/ she/it should keep in mind the level of communication standard that is available on the Internet .
The data or information collected from user helps Mednxt to operate effectively, efficiently and to provide the user the best possible experiences about the Services that Mednxt renders to him. The user might provide a portion of this data and information directly for example when the user creates the Mednxt account, submit a search query through Mednxt Search , by uploading a document to the online server, or by contacting Mednxt for any kind of support/assistance/help. Mednxt record the interaction with user for example, using technologies like cookies, etc. Mednxt might also obtain data from third parties (including other companies) for analytical and service satisfaction understanding purposes.
The data collected might be also used to communicate with the user on various issues like informing him about his account, security, updates and product information etc whenever it is required. The data can be also utilized to help make the ads displayed to the user for being more relevant and specific to his needs and requirements. Mednxt do not use data or information in email, chat, video calls or voice mail, or the user’s documents, photos or other personal files to target ads to the user.
MMES has implemented standard security policies as per Indian statute, rules and regulations along with the necessary technical measures to protect the personal data that it has received under its control from unauthorized access, improper use or disclosure, unauthorized modification and illegal destruction or accidental loss.
All MMES employees and data processors, who have access to, and are related with the processing of sensitive personal data or information, are obliged to respect the significance of confidentiality of every Patient’s sensitive personal data and information and abide the privacy and nondisclosure of such information and data.
All the information voluntarily provided by the users in the form of data, written information or images whatsoever shall be exclusively owned by MMES and their usage also. The basic objective is to provide the user related data and information available through an interaction based platform or /and interactive interface between the users to interact and communicate with each other to obtain solutions and alleviate the delay or hazards often faced by both the Practitioners, MSP and Users say for example fixing an appointment with a Practitioner or assessing the availability/position of the seats or rooms or cabins remaining vacant at a Nursing Home or a Hospital etc.
To avail the services of MMES may require its users to make online payment through debit and credit card transactions or through wire transfer or through bank transfer or through account payee cheque or digital wallet. We shall collect the details of such cards or transactions or account numbers which will facilitate MMES to give effect to necessary invoicing/ billing or payment and account process, such disclosure of the details of mode of payment including but not limited to the use or disclosure of such credit card /debit card/digital wallet number, account number and information to third parties as necessary to complete the billing and payment process and operation. However it should be considered the factum of Verification of credit information shall be furnished and completed by the User only through secured payment sites of accredited or approved by Government of India and the Reserve Bank of India which are generally considered safe and mandatorily encrypted to protect the interest of its User .The user has to use his or her or its discretion and prudence being well aware that financial transaction in Web is not error free or completely safe and secure. MMES absolves itself from any liability and stands indemnified by the User if some fraud happens while these transactions are being made or operated.
Data and information which are not of personal identification nature of the Patients as an individual, is gathered/collated by MMES from Patients (such as, patterns of service utilization etc as described above) and such data is exclusively owned by MMES. MMES may also use such information in collective format or non-personally identifiable form for research, statistical usage and business analytics purposes. MMES may decide on its own to sell or e transfer such research, statistical or analytical data in an summed up collective format or non-personally identifiable format to third parties and affiliates or Associates or sister concern. If MMES wishes to use any Patients’ personal data for any other purpose, it will seek Patients’ permission or consent before doing so.
At times, MMES conducts a User survey to collect information about users' choices and preferences. These surveys are not mandatory and if users opt to respond, their responses are kept anonymous/confidential/ shall not be divulged/not be shared with anyone or entities whatsoever. Similarly, MMES may offer contests to qualifying users (except practitioners and MSPs) where requests are made to users for their contact details or other information like name, email id, postal address, etc for promotional purposes/publicity. This information is not disclosed with any third party, except in summary or collective form. The information that MMES collects in the registration process and through surveys is used to help MMES improve the quality or benchmark of its Services to meet the choices and preferences of users to provide customized solutions. This may include targeting advertising to users about all the Services offered. Information gathered through a contest or competition may also be disclosed to third parties, as necessary, for receiving any prize and/or other aspects of any contest or similar promotional offers or for the purpose of conducting a sample survey or research work. MMES also holds the /reserves the right to disclose or transfer data or information which a User expressly provides, to another third party as a part of reorganization or a sale of the assets or transfer its ownership in full or in part , as is applicable. The entity to which such ownership transfer in full or in part takes place or to which MMES transfers or sale its assets will have the right to continue to use all the user information transferred. Under such circumstances the User cannot raise objections/object in any manner regarding such transfer or share of data / information to the new entity involved since it is a legal compulsion. Save and except as stated above, MMES only uses the personal data or information collected from users in the manner as specified in this agreement in its terms and conditions. MMES may also use such information in collective and or summed up manner or non-personally identifiable forms to third parties and its affiliates. Associates sister concerns. If MMES wishes to use any users’ personal data for a new purpose, it will obtain such users’ permission/ express consent before doing so. To the extent necessary to provide users with the services on the Website, MMES may furnish their Personal Information to third party service providers who are deployed to work on behalf of MMES or with whom MMES is associated to provide the users with necessary services, to help MMES communicate with users and otherwise to maintain the website. Generally these third party service providers do not have any independent right to sell or share any information. But in cases where these third party service providers to provide services on the Website, including the online communications services providers, will have the rights to use and disclose the Personal Information collected in relation to compliance of the provision of these services in accordance with their own privacy policies, terms and conditions. Under these circumstances a user shall not have any right to challenge or raise any objection regarding this once the data or information is expressly disclosed to MMES on the end of Use .
MMES permits/allows other companies, to serve advertisements to the Users. These companies include but not limited to third party servers, advertisement agencies, advertisement technology vendors and research oriented firms. MMES may display advertisements to Users that fits a certain general profile criteria (“Targets”). MMES does NOT use/ utilize personally identifiable information available with it to identify Targets for advertising on its Services as its edifice/ basis. It may be noted here that companies of competitive nature/ having a clash of interest with the basic objectives of the website or otherwise , legally or ethically, or as guided by the code of ethics by the Medical Council of India or by Govt. of India regulations shall not be allowed to advertise in the website. MMES reserves the right to discontinue any advertisement at its sole discretion without giving any prior notice to the users of the website or the third party inserting such advertisement. Medical Service providers furnish individually identifiable information that they choose, to provide on the Website and is used to help them describe / identify themselves. This information is exclusively owned by MMES. MMES may utilize such information for commercial purposes and in a collective and summed up manner or non-personally identifiable form for research, statistical usage and business analytics purposes. MMES may decide to sell or such research, statistical or analytical data in a collective and summed up manner or in non-personally identifiable form to third parties and affiliates.
It may also be stated that MMES uses the temporary cookies to store certain data (that is not of SPI in nature or any information under the prevailing Privacy Act 2011 and proposed Privacy Act 2014) that is used by MMES and its service providers for the technical administration of the Website, analysis and development, and for proper user administration purposes. In the course of serving or hosting or posting advertisements or optimizing services to its Users, MMES may allow authorized third parties to place or recognize a unique cookie on the User’s browser. MMES does not store PERSONALLY IDENTIFIABLE INFORMATION in the cookies.
If you, as a casual visitor or as an Unregistered Visitor and have inadvertently browsed any page of this Website prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, stored or used, merely quitting the browser should normally clear all temporary cookies installed by MMES. All casual visitors/ unregistered users are generally encouraged to use the clear temp files or cookies or browsing history function provided by their browsers to ensure such clearing / deletion, since MMES cannot guarantee, predict or provide for the behavior of the hardware and accessories of all the visitors of the Website.
User Information is preserved by MMES on its Server or equipment and on the equipment of its Employees .It can be converted into hard copies or in physical form as and when occasion or need arises. Notwithstanding the mode of storage MMES will keep User Information confidential and will not be divulged unless the following events arise or occur:-
MMES shall make all User information available only on a need to know basis with a pre-condition of strict confidentiality of such information
The function or the utility of the Software is partly to assist the Practitioner and MSP in organizing and maintaining such information or raw data in such cases MMES may be required to retain and submit all such information to Appropriate Authorities if there is necessity of legal compulsion or to Practitioner or MSPs who make requisition of such information
The function or the utility of the Software is partly to assist the Patients in organizing and maintaining such information or raw data in such cases MMES may be require to retain and to submit all such information to Appropriate Authorities if there is necessity of legal compulsion or to Patients who make requisition of such information